Privacy Policy
Last Updated: January 25, 2026
Introduction
Focliva Counseling ("we," "our," or "us"), operated by Dr. Folake O. Adeleke, LPC, is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- Name, date of birth, and contact information
- Email address and phone number
- Emergency contact information
- Insurance information (if applicable)
Health Information
- Reason for seeking therapy services
- Mental health history and concerns
- Current medications
- Treatment preferences and goals
Automatically Collected Information
- Browser type and device information
- IP address and general location
- Pages visited and time spent on site
- Referring website information
How We Use Your Information
- To provide and improve our counseling services
- To communicate with you about appointments and services
- To process intake forms and scheduling requests
- To respond to your inquiries and provide customer support
- To comply with legal obligations and professional standards
- To send appointment reminders and important updates
Privacy & Confidentiality
Focliva treats personal and health information as confidential and maintains safeguards appropriate to its services. Where HIPAA applies, information is handled under HIPAA and other applicable privacy requirements. Before care begins, patients receive the practice's required privacy notices and consent documents.
- Your Protected Health Information (PHI) is kept strictly confidential
- Patient information is sent through access-controlled systems approved for the specific workflow
- Access to your records is limited to authorized personnel who need it for care or operations
- You have the right to access, amend, and request copies of your records
- We will not share your information without your written consent, except as required by law
Website assistant disclosure
Focliva may enable a Coya-powered website assistant to answer general questions about the practice, services, and policies. It is not an intake, clinical, or emergency channel. Please be aware:
- The assistant is not a licensed therapist and cannot provide clinical advice
- Do not share names, diagnoses, treatment details, insurance IDs, or other sensitive health information
- Use the approved secure intake or clinical-record channel for patient-specific information
- Assistant responses are for general information only
- For clinical concerns, please contact us directly or call emergency services if in crisis
Data Security
We use technical and organizational safeguards appropriate to the information and workflow, including:
- Encrypted connections for website data transmission
- Access-controlled systems for protected practice records
- Least-privilege access for staff and contractors
- Review and response procedures for suspected security incidents
- Retention and secure destruction practices appropriate to the record type
Third-Party Services
We may use third-party services to operate our website and practice:
- Secure Postgres hosting: Database storage for intake, insurance verification, and booking records
- Resend: Email notifications for form submissions
- Coya: May provide the website assistant and patient-facing administrative journey after its practice configuration, privacy controls, and applicable agreement are verified
- Vercel: Website hosting and delivery
Focliva configures each service according to the information it receives. Patient-specific information should only be submitted through the approved secure intake or clinical-record channel, not ordinary email or general website chat.
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Receive a copy of your records
- Opt out of marketing communications
- File a complaint if you believe your privacy rights have been violated
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.