Privacy Policy
Last Updated: January 25, 2026
Introduction
Focliva Counseling ("we," "our," or "us"), operated by Dr. Folake O. Adeleke, LPC, is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- Name, date of birth, and contact information
- Email address and phone number
- Emergency contact information
- Insurance information (if applicable)
Health Information
- Reason for seeking therapy services
- Mental health history and concerns
- Current medications
- Treatment preferences and goals
Automatically Collected Information
- Browser type and device information
- IP address and general location
- Pages visited and time spent on site
- Referring website information
How We Use Your Information
- To provide and improve our counseling services
- To communicate with you about appointments and services
- To process intake forms and scheduling requests
- To respond to your inquiries and provide customer support
- To comply with legal obligations and professional standards
- To send appointment reminders and important updates
HIPAA Compliance & Confidentiality
As a licensed mental health practice, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- Your Protected Health Information (PHI) is kept strictly confidential
- We use secure, encrypted systems to store and transmit your information
- Access to your records is limited to authorized personnel only
- You have the right to access, amend, and request copies of your records
- We will not share your information without your written consent, except as required by law
A complete Notice of Privacy Practices is available upon request and will be provided to all clients at the start of treatment.
AI Assistant (Ivy) Disclosure
Our website features an AI-powered assistant named Ivy that can answer general questions about our practice, services, and policies. Please be aware:
- Ivy is not a licensed therapist and cannot provide clinical advice
- Conversations with Ivy are processed using OpenAI's services
- Do not share sensitive personal or health information with Ivy
- Ivy's responses are for informational purposes only
- For clinical concerns, please contact us directly or call emergency services if in crisis
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure, encrypted database storage
- Regular security audits and updates
- Limited access controls for staff
- Secure destruction of records when no longer needed
Third-Party Services
We may use third-party services to operate our website and practice:
- Supabase: Secure database hosting for intake form submissions
- Resend: Email notifications for form submissions
- OpenAI: Powers our Ivy AI assistant for general inquiries
- Vercel: Website hosting and delivery
All third-party services are selected for their security practices and commitment to data protection.
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Receive a copy of your records
- Opt out of marketing communications
- File a complaint if you believe your privacy rights have been violated
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.